Shipping & Return
All orders will be processed and shipped within 2 to 3 Business days except for special order items. Customers are offered to select a desired shipping method (USPS / UPS / FedEx) at the checkout page.
* We ship USPS packages without "Signature Confirmation", and UPS/Fedex without "Signature Required". Please contact us if you need "Signature Confirmation" service for your order.
* Order Cut-off Time: 2:00PM (EST) Business days.
* Please note, all delivery times are estimates and MeMe Antenna is not responsible for delays due to weather, delivery carrier factors, customer error, holiday-related delays, international customs regulations, or any other unforeseen factors.
We ship internationally. Please contact us If your country is not listed.
* Free Shipping Does not apply for international shipping.
** Your order may be subject to import taxes, customs duties and fees by the destination country.
** USPS First-class international shipping is shipped with "Delivery Confirmation" service. With this service, only eligible destination will get the confirmation. The tracking will stop and cease to update once ineligible shipments depart the U.S.. Other international shipping service will be traceable.
Loss or Damage / Insurance:
All USPS shipments are not insured. We do not cover the cost of the loss or damage occurred during the shipping. If you need to insure your package, please contact us before placing an order.
* USPS Priority Mail includes $50 insurance and USPS Priority Mail Express includes $100 insurance.
* UPS / Fedex shipments are insured
We offer free shipping within the U.S. on orders over $99 except for special items. Ineligibility of free shipping will be indicated at the product description page. If the order total is more than $99 but contains item(s) ineligible for free shipping, the shipping cost will be calculated with the special items' weight and dimensions. The eligible items will be excluded from the shipping calculation.
* For free shipping, We use USPS First-Class, Priority or UPS/FedEx Ground depends on the items.
* For special item with free "Standard" shipping, we use USPS First-Class or UPS/FedEx Ground depends on the items.
All sales are final unless there is manufacture's defect or there was damage caused during shipment. You have 14 DAYS upon receipt of your order to file a claim. If 14 days have gone by, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com, After you get a return authorization, send your item to: 218 Bedford Ave 1-L, Brooklyn, NY, 11249, United States.
To return your product, you should mail your product to:
218 Bedford Ave 1-L
Brooklyn, NY, 11249
Unless you are returning a defective item, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
How to claim a Return:
All returns must be confirmed by MeMe Antenna before you ship your order back to us. Please contact us via email firstname.lastname@example.org. We will send you an email with return instruction. Please include following information.
- Order Number
- Full Name
- Phone Number
- E-mail Address
- The reason of return